Service scope
The Vault provides Kansas City-focused discovery, AI-assisted planning through Ace, human concierge planning, itinerary and support tools, selected creative opportunity listings, and related account services. Information and recommendations are planning aids, not guarantees of availability, suitability, admission, employment, booking, or outcome.
Accounts and acceptable use
You are responsible for maintaining access to your email authentication method and for activity under your account. Do not misuse sign-in codes, scrape or disrupt the service, submit malicious content, impersonate another person, attempt to reach another customer’s information, or use The Vault for unlawful activity. Customers cannot grant themselves manager access or change protected account roles.
Ace
Ace may make mistakes and should not be treated as an emergency, legal, medical, financial, accessibility, or safety authority. Ace cannot confirm a reservation, guarantee current availability, spend money, call a vendor autonomously, or bind The Vault or a third party. Complex, high-risk, birthday, accessibility, booking, or support needs may be escalated to a human manager.
Concierge service and approvals
The Vault service fee covers the described planning and coordination work, including up to two planning revision rounds. Concierge delivery is within two business days after the consultation and required payment are complete; Signature delivery is within three business days. Event and custom timing is confirmed in the accepted written scope. Customers pay third-party vendors directly and remain responsible for reviewing material itinerary changes and approvals. A recommendation, request, or booking-in-progress state is not a confirmed reservation.
Fees, subscriptions, taxes, and refunds
Ace Monthly is $9.99 per month after the stated seven-day trial unless cancelled. Concierge is $99, Signature is $249, and qualifying Event planning begins at $499 after manager approval. Same-Day Concierge adds $50 only when The Vault accepts the request for same-day service. Current pricing is shown before Checkout. Stripe processes payment credentials. Experience, vendor, ticket, reservation, lodging, transportation, and third-party costs are paid directly by the customer and are not collected as experience funds by The Vault.
Subscription cancellation takes effect according to the Stripe-hosted billing terms shown to you. A service fee is fully refundable if planning has not started. Once planning has started, refund requests require manager review; approved refunds are returned through Stripe. Taxes, if applicable, may be calculated or handled separately. Stripe automatic tax is not presently enabled, and Nine Legacy Holdings LLC retains responsibility for tax review and compliance.
Third-party services
Maps, routes, weather, calendars, payments, messaging, ticketing, opportunity application sites, venues, restaurants, hotels, and vendors are operated by third parties. Their terms and privacy practices apply. The Vault is not affiliated with a third party merely because it appears in discovery, and does not own listed restaurants or guarantee booking access.
Opportunities
Opportunity listings are limited to adult workflows and are reviewed for source, freshness, and safety signals, but no screening can eliminate all risk. Verify the organizer independently. The Vault does not guarantee compensation, selection, legitimacy, or employment and does not collect application fees. Report suspicious listings promptly.
Messaging and support
Transactional SMS is available only after separate opt-in. Consent is not a condition of purchase. Message and data rates may apply; delivery is not guaranteed. Review the SMS Terms. The service is not an emergency channel.
Calls and voicemail
The Vault may route an inbound call to an authorized manager. If voicemail recording is active, a spoken disclosure is provided before recording and transcription begins. Do not leave payment-card credentials, passwords, or unrelated sensitive data. The Vault phone and voicemail service is not an emergency service, and callback timing is not guaranteed.
Customer content and feedback
You retain rights in content you submit. You authorize The Vault to process it to provide, secure, support, and improve the service. Do not submit content you lack permission to share. Product feedback may be used to correct and improve The Vault; internal manager notes are not customer-visible.
Availability and liability boundary
The service is provided on an “as available” basis. To the extent permitted by law, Nine Legacy Holdings LLC disclaims implied warranties and is not liable for indirect, incidental, special, consequential, or punitive damages arising from third-party availability, cancellations, user decisions, or reliance on unconfirmed information. Nothing in these terms limits rights that cannot lawfully be limited.
Changes, suspension, and contact
We may update the service or these terms, suspend misuse, or discontinue a feature. Material changes will be presented through an appropriate service channel. Questions may be sent to Jean@ninelegacyholdings.com or +1 (816) 816-2829. Review the Privacy Policy for data practices.